Zingtree

Zingtree is an AI-powered customer experience (CX) automation platform for B2C companies. It automates actions, self-service and agent performance by combining expertise, data, knowledge and business intent. The platform is geared to address the workflow complexity that can accompany business growth.

Among its features are:

• Agent Workflows: Convert complex processes into simple agent workflows using Author Assist AI. Then embed those workflows into systems to steer agents through customer conversations.
• Customer Self-help: Embed workflows for customers into websites to provide answers and guidance. Adapt workflows to each customer's unique context and intent.
• Internal Process: Build interactive knowledge bases and FAQs without coding to avoid agent errors and ensure agents follow guides.

The features are designed to deliver better customer satisfaction by providing immediate self-service answers, speeding up resolution and making agents more efficient. Zingtree can be integrated with other apps and systems to deliver an end-to-end CX experience.

Zingtree pricing depends on the plan you choose:

• Enterprise: $55 per user (user-based pricing), with unlimited decision trees, native integrations and customer self-help sessions available as an add-on.
• Enterprise AI+: $55 per user, with AI abilities, advanced reporting, CX Answers and CX Actions available as an add-on.
• Business Plan: A tiered pricing structure based on the number of views per month, with annual and monthly payment options.

Zingtree is used in a variety of industries, including healthcare, insurance, home services, consumer products, finance and B2C software. Customers have reported improved agent productivity, shorter call times and higher customer satisfaction. Zingtree offers a product tour and demo to let you assess its potential and customize it for your needs.

Published on June 30, 2024