Question: I'm looking for a solution that helps reduce call times and improve customer satisfaction in B2C companies, do you know of any options?

PolyAI is a customer-centric conversational platform for enterprise use. With the power of next-gen voice AI, it can handle complex questions, minimize hold times and improve customer satisfaction. Key benefits include a multilingual voice assistant, increased call volume capacity and integration with existing technology stacks. The platform can be used for tasks like account management, troubleshooting and order management, and offers rich data insights to optimize operations.

Another option is ASAPP. The platform combines automation with human expertise to improve agent productivity and CSAT. It includes real-time guidance, interaction intelligence and customer interaction data analysis. ASAPP has shown improvements in call handle time, CSAT and throughput, so it's a good option for contact centers looking to improve the customer experience.

Genesys Cloud CX is an AI-powered contact center platform that helps businesses deliver customer experiences across many touchpoints. With features like omnichannel engagement, workforce engagement management and end-to-end journey management, it can help improve response rates, first-call resolution and agent productivity. More than 8,000 companies use Genesys Cloud CX, so it's a good option for businesses that want to grow their CX operations.

Last, LivePerson enables a digital-first customer interaction approach, improving engagement and results by sending voice calls to digital channels. Its features include automating common customer intents, reducing operating expenses and improving customer satisfaction. With conversational insights and automated complex interactions, LivePerson helps businesses modernize their contact center and improve the customer experience.