Tidio

Tidio is an AI-powered customer service platform that aims to help businesses deliver top-notch support and drive revenue. It's packed with features to personalize customer interactions, automate processes and measure performance.

At the heart of Tidio is Lyro, a conversational AI chatbot that can respond to customer inquiries on its own up to 70% of the time. Lyro takes the burden off support teams so they can focus on more complex, high-value interactions. The chatbot uses data and human-sounding language to respond to customers in 6 seconds, and it works across multiple live channels in multiple languages.

Also built into the platform is a full-featured help desk that combines live chat, ticketing and video calls. That means you can have real-time conversations, support video calls and canned responses to improve customer satisfaction. The help desk also includes advanced ticket filtering, automated ticket routing and the ability to convert conversations into tickets.

Another feature is Flows, a no-code automation tool that lets you set up custom paths that trigger at specific moments in the customer journey. You can use paths to handle missed conversations, offer personalized discounts, recover abandoned carts and more. Flows come with 40+ templates and can be customized with a drag-and-drop interface.

Tidio integrates with popular e-commerce sites like Shopify and WordPress, as well as with various communication channels like WhatsApp, Instagram and Messenger. You can monitor performance with analytics that track team, Lyro AI Chatbot and Flows performance.

Tidio also offers a Premium Plan, Tidio+, that offers done-for-you automation, personalized optimization recommendations and custom limits to accommodate business growth. Pricing depends on the number of conversations, starting at $39 for 50 conversations.

For those who want to get more out of the platform, Tidio offers a wealth of resources, including guides, courses and case studies to help you optimize the platform. It's geared for ecommerce companies, sales teams and customer service operations looking to improve their support and customer experience.

Published on June 14, 2024