Tenfold

Tenfold connects systems of engagement and customer data to enable contextual, continuous conversations. This cloud-based solution gives sales and service reps the full context of each customer in real time, integrating CRM data, call and chat controls, and key customer information in a single pane of glass.

Tenfold helps drive better customer experiences by automating workflows that keep reps focused on continuous conversations. This makes it easy to customize for each team in an organization, ensuring seamless interactions.

Key features of Tenfold include:

• Real-time Customer Context: Access CRM data, call and chat controls, and key customer information in a single pane of glass.
• Workflow Automations: Automate repetitive tasks to keep reps focused on customer interactions.
• Click-to-Dial: Eliminate manual dialing and log calls directly from the CRM.
• Script Pop-up: Access key scripts for agent guidance.
• Seamless Note Taking: Automatically log call notes and interactions in the CRM.
• Customizable: Tailor the solution to meet the needs of each team.

Tenfold is particularly useful for Customer Experience leaders looking to drive better experiences at scale, Sales leaders aiming to increase rep productivity, and IT leaders seeking to amplify their customer engagement technologies. It supports various CRM and communications platforms, including Salesforce, Microsoft Dynamics 365, ServiceNow, Avaya, Cisco, and Genesys.

Pricing is structured on a per-user, per-month basis with two main plans: Essentials and Advanced. The Essentials plan offers foundational features such as click-to-dial and automatic call logging, while the Advanced plan provides additional capabilities like customizable info tabs, team-based call analytics, and single-sign-on functionality. A Custom plan is also available, allowing users to add specific features tailored to their needs.

Tenfold offers a one-time implementation fee and annual billing, with unlimited calls and minutes included in the plans. There are no set-up fees, and additional users can be added in the future with pro-rated billing. While free trials are not available, Tenfold provides options for validating capabilities in specific environments.

Tenfold has seen significant results with clients, including a 70% increase in opportunity conversion for a telco company, a 50-second reduction in average call handle time for Transamerica, and a 30% increase in employee productivity for Wayfair.

Ideal for organizations seeking to enhance their contact center and sales operations, Tenfold aims to simplify the integration process and accelerate digital transformation. It is trusted by top companies worldwide and offers a free demo to explore the benefits firsthand.

Published on June 29, 2024