Question: How can I get real-time customer context to enhance my customer experience and sales operations?

To deliver a better customer experience and sales operations with real-time customer context, check out Cresta. This generative AI platform helps optimize contact center performance by analyzing conversations and surfacing key insights and best practices. Cresta offers conversation intelligence, agent assist, virtual agent, and a no-code command center, giving you real-time guidance and automation of after-call work. This can lead to improved sales, customer satisfaction, retention and collections.

Another good choice is InMoment, an integrated customer experience platform that uses AI to collect and connect unstructured and structured experience data from a wide range of sources. With tools like AI-powered surveys, reputation management, conversational intelligence and advanced analytics, InMoment offers a single, unified view of the customer journey. This can help teams address individual and repeat experience issues, create seamless omni-channel experiences and predict customer intent.

For retail-specific needs, Linc offers a Gen 3 Customer Experience Automation platform that can help increase customer loyalty and revenue. Linc uses patented conversational AI to automate routine tasks and give human agents real-time context and recommended actions. The platform integrates with popular retail and e-commerce tools, with the goal of improving operational efficiency and customer satisfaction scores.

Another good option is Chorus, a Conversation Intelligence platform that records and analyzes customer interactions, including calls, meetings and emails. Chorus offers win/loss analysis, forecasting and actionable tagging features. It can help improve sales performance by surfacing insights about customer conversations, coaching and training on calls, and fostering a culture of continuous learning and improvement. That can be particularly useful for optimizing sales strategy and improving sales approach.