Question: I'm looking for a tool that automates repetitive tasks in customer service and sales teams to improve productivity.

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Automation Anywhere

If you're looking for a tool to automate repetitive tasks in customer service and sales teams, Automation Anywhere is a top pick. The platform uses AI, automation and RPA for secure and intelligent process automation. It can transform service, IT, finance, customer service, HR and sales & marketing operations by automating tasks, eliminating manual labor and boosting productivity. The platform offers multiple deployment options and has security as a top priority with 99.9% availability and enterprise-class defense-in-depth security standards.

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Forethought

Another top pick is Forethought, an AI-powered customer support platform that automates mundane work, improves resolution rates and lowers support costs. It comes with features like Solve for automated responses, Triage for routing tickets to the right agents, Assist for AI-generated ticket summaries and Discover for optimizing workflows. Forethought also integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, making it a good fit for e-commerce and FinTech companies.

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Aisera

If you're looking for a more general-purpose automation tool that spans multiple domains, check out Aisera. This Generative AI platform automates work in IT, HR, customer support, sales and operations, boosting productivity, accuracy and cost savings. Aisera offers tools like AiseraGPT, AI Copilot and AI Search, and is designed with a responsible AI approach to ensure security and privacy. The company offers a Risk-Free Gen AI Assessment for more pricing and ROI details.

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Leena AI

Last, Leena AI is a Gen AI employee assistant that automates complex tasks in IT, HR and finance applications. It responds to service requests in real-time, eliminates repetitive tasks and offers real-time insights. Leena AI integrates with multiple enterprise systems and offers modules for IT support automation, HR service delivery, knowledge management and digital transformation, making it a flexible option to boost productivity and efficiency.

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Relevance AI

Assemble and deploy autonomous AI teams to automate tasks and processes, freeing up time for more strategic work, without requiring coding expertise.

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Yellow.ai

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Automates routine tasks, cuts resolution time, and smooths communication with AI-driven features, freeing your support team to focus on more personal, high-value work.

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TeamSupport

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AptEdge

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boost.ai

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DigitalGenius

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Helpshift

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Gorgias

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Front

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Auralis

Automates up to 70% of customer support requests instantly, providing 24/7 accurate answers and support, while reducing handle time and increasing customer satisfaction.

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Haptik

Utilizes Generative AI to automate customer support, sales, and marketing, providing personalized interactions and efficient solutions for businesses.

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Copy.ai

Automates routine sales and marketing tasks, creating content, prospecting at scale, and enriching CRM data, to scale success without getting bogged down.

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Verloop

Automates customer support with personalized, context-aware interactions, 24/7, using Generative AI technology to improve efficiency and customer satisfaction.