TeamSupport

TeamSupport is designed to streamline your workflow and increase customer satisfaction, making life easier for agents. This all-in-one customer support software includes ticketing and live chat tools to help you handle complex customer problems.

Some of its features include:

• Ticket Management: A full-featured ticketing system geared for B2B support, where relationships matter more than tickets.
• Live Chat and Messaging: Connect with customers through website live chat, with the ability to have rich conversations across channels.
• Automation: Automate routine tasks so agents can focus on delivering top-notch customer support.
• Analytics: Track customer satisfaction and progress in a single, easy-to-use dashboard.
• Integrations: Integrates with popular tools like Salesforce, Jira and Microsoft Teams.
• Customer Health Scoring: Use AI and sentiment analysis to score customer distress and optimize retention.
• Self-Service Support: Includes a customer hub and self-service portal for a customer-centric experience.
• SLA Management: Create and enforce custom Service Level Agreements to meet customer commitments.
• Customization: Highly customizable to meet the needs of individual businesses.

Pricing tiers include:

• Essential: $35 per agent per month, with basic ticketing and chat abilities.
• Professional: $49 per agent per month, with advanced features like custom routing and messaging supervisor tools.
• Enterprise: Contact for pricing, with enterprise-level chat and ticketing, advanced reporting and analytics.

With the combination of AI and machine learning, TeamSupport gives teams the ability to handle complex support challenges, automate workflows and improve customer satisfaction. The software can be customized to meet the needs of different businesses. Suitable for companies of all sizes, TeamSupport can help reduce turn-around time for resolving issues and give you valuable insights into your customers.

Published on July 6, 2024