Question: I need a customer support platform that provides analytics and tracking for customer satisfaction and progress in a single dashboard.

If you're looking for a comprehensive customer support platform with heavy-duty analytics and tracking, Kustomer is definitely worth a look. This CRM platform includes omnichannel messaging, a unified customer profile, AI-driven automations and detailed reporting and analytics. It's designed to increase agent productivity and customer satisfaction while reducing operational costs, so it can be used by companies of all sizes.

Another good option is Vitally, a full-stack Customer Success platform that combines real-time customer data, workflow management and automation. Vitally offers 360 views of customer activity, health scores and actionable dashboards for key metrics. It also includes collaborative communication tools and integrates with more than 20 enterprise-grade tools, making it a good option for optimizing Customer Success operations and improving productivity and customer satisfaction.

For a more technical approach, Atlas offers a suite of integrated tools for delivering great customer experiences. Its features include a chronological timeline view of customer journeys, session replay and AI-powered suggested responses. Atlas also offers customizable chatbot workflows and integrates well with popular tools like Slack, Jira and Salesforce, helping to automate and optimize customer support processes.

Finally, zenloop offers a Customer Experience Management platform that captures, analyzes and acts on customer feedback. It includes multi-channel surveys, intelligent analysis and automated rules to respond to feedback at scale. Zenloop's integration with platforms like Freshdesk and Salesforce helps businesses optimize their customer experience management, improve retention and increase service quality.