SurveySparrow

SurveySparrow is an all-in-one customer experience platform that helps you build your brand with exceptional customer experiences. With this tool, you can engage with customers in real-time, get intelligent insights and take data-driven actions. Whether you're a small or large business, SurveySparrow has a variety of features to help you elevate your customer feedback process.

Some of the key features of SurveySparrow include:

• Conversational Surveys: Use NPS, CSAT, CES, and conversational chat forms to make feedback more engaging and increase response rates.
• Employee Assessments: Use employee feedback surveys to boost internal engagement.
• Multi-Lingual Surveys: Translate surveys with a single click to reach a global audience.
• Themeable: Personalize surveys with custom CSS to match your brand.
• Smart Dashboards: Visualize survey data with actionable insights.
• AI-Powered: Use AI assistance to create surveys, analyze data, and automate workflows.
• Automations: Set up automations to connect surveys with internal and external workflows.
• Omni-Channel: Send surveys through 15+ channels, including SMS, email, social networks, Slack, and more.
• Custom Reports: Filter and segment data with advanced reporting capabilities.
• Easy Integrations: One-click integrations with popular apps to exchange survey data.

SurveySparrow also comes with ticket management, so you can respond to customer feedback in no time. This includes escalations, SLAs, automations, and executive overviews to ensure that feedback is acted upon quickly. The platform also comes with reputation management tools to help you monitor and respond to online reviews, including sending loyal customers review invitations to encourage positive feedback.

SurveySparrow offers a variety of pricing plans to suit the needs of different users:

• Basic: $29/month, 2,500 responses, 1 Full User, 10,000 Contacts.
• Starter: $49/month, 15,000 responses, 1 Full User, 20,000 Contacts.
• Business: $99/month, 50,000 responses, 3 Full Users, 200,000 Contacts.
• Professional: $199/month, 100,000 responses, 5 Full Users, 200,000 Contacts.
• Enterprise: Custom pricing for custom requirements.

A 14-day free trial is available for those who want to try the platform before committing to a paid plan. This will give you the opportunity to test SurveySparrow's features and see if it's the right fit for your business.

Overall, SurveySparrow is a comprehensive tool designed to help businesses improve customer engagement and feedback processes. Its AI-powered features and streamlined workflows make it a valuable asset for teams looking to refine their customer experience. Check out their website to learn more and start your free trial today.

Published on June 27, 2024