If you're looking for a SurveySparrow alternative, CustomerIQ is worth a look. The service aggregates and analyzes customer feedback from multiple sources, including native integration with Slack, Hubspot and Zendesk. It also has AI-powered tools for filtering and searching customer data so you can spot feature requests and take action to maximize revenue.
Another good option is Qualtrics, an experience management platform that uses AI to offer insights that can be acted on in customer, employee and market research. It has features like Conversational Feedback, Manager Assist and Text Analytics Insights that can help you gather and analyze data to improve customer and employee experiences.
If you want a better view of the customer journey, check out InMoment. The service aggregates and connects unstructured and structured experience data from multiple sources for a richer view. It offers AI-powered surveys, reputation management and advanced analytics to help teams take targeted action to improve customer experience.
Last, Medallia is another powerful alternative. It collects feedback from surveys, speech analytics, digital behavior and social media to improve customer loyalty and employee engagement. With AI-powered analytics and integration with other systems, Medallia can help businesses improve overall success.