Essense

Essense is an AI-powered platform that turns qualitative customer feedback and competitor reviews into actionable insights. The platform is designed to help users prioritize their product roadmap by understanding the most important customer needs and to increase customer adoption and engagement.

Some of the key features of Essense include:

• Customer Feedback Analysis: Analyze feedback from various sources such as App Store, Google Play, Steam, Amazon, Trustpilot, Twitter, Reddit, and more to understand customer pain points and feature requests.
• Competitor Analysis: Compare your product to competitors by analyzing their customer reviews and understanding market segments.
• Brand Sentiment Analysis: Understand customer sentiment from reviews and social media activity to make better marketing decisions.
• Insight Reports: Generate detailed customer and competitor intelligence reports quickly to inform product roadmaps and marketing strategies.

Essense integrates with a wide range of sources, including App Store, Google Play, Steam, Amazon, Trustpilot, TrustRadius, Twitter, Reddit, Google Places, Zoom, G2, Capterra, HubSpot, Intercom, Zendesk, Typeform, Glassdoor, Yelp, and GetApp. This means that users can collect feedback from various sources and generate a comprehensive view.

Essense pricing tiers include:

• Starter: $29/mo (or $299 yearly), with unlimited team members, analysis of up to 5 data sources, 10,000 pieces of feedback/month, and 500 insight questions/month.
• Growth: $49/mo (or $499 yearly), with unlimited team members, analysis of up to 25 data sources, 100,000 pieces of feedback/month, and 5,000 insight questions/month.
• Enterprise: $49/mo (or $499 yearly), with custom limits on feedback and insight questions, dedicated support, and custom data sources.
• Free: $19/mo (or $199 yearly), with limited features for testing.

Essense is built to be easy to use, allowing teams to invite members with ease and automate customer feedback analysis with a single integration. The platform is geared for businesses looking to simplify their customer feedback process and make data-driven decisions.

Published on June 14, 2024