Question: Is there a solution that can help me identify customer pain points and sentiment to improve customer adoption and engagement?

If you want a more comprehensive system to find out what's wrong and how customers feel about it, CustomerIQ is worth a look. This AI-powered service ingests, processes and quantifies customer feedback from many sources. With native integrations and API connections, it can extract and filter highlights with AI-powered processing, letting teams visualize customer data and find out what customers want and need. It also has tools for team alignment, document creation and collaboration, and enterprise-grade security and scalability.

Another powerful tool is Zeda, geared for product management teams at B2B and SaaS companies. Zeda collects and analyzes customer feedback through portals, widgets and integrations. It uses AI and ML to create real-time feedback loops, impact-first roadmaps and team alignment. The platform centralizes the voice of the customer, delivers actionable insights and helps create roadmaps that drive results, so it can be a good choice for improving customer adoption and engagement.

If you prefer a more streamlined system to analyze customer feedback, ClientZen automates cleaning, analysis and monitoring of feedback across the customer journey. It automatically aggregates and tags customer feedback, surfacing key issues and sentiment changes. The service is good for teams in customer experience, support, product management and marketing, and can help improve customer satisfaction and retention.

Another option is Anecdote, which offers real-time insights by monitoring and analyzing feedback from sources like App Store reviews and social media. It uses a proprietary Natural Language Processing Engine to identify bugs and sentiment trends. With features like bug analysis, automated tagging and customizable alerts, Anecdote can help businesses reduce churn and improve customer experience more easily.