Essense Alternatives

If you're looking for a different Essense alternative, CustomerIQ is another top option. It collects and analyzes customer data from many sources, including native integrations with Slack, Hubspot, Zendesk and others. It includes AI-powered highlight extraction and filtering so teams can process and understand customer data, spot feature requests and set priorities on work that'll generate revenue. CustomerIQ also has team alignment tools and document editing, so it's good for companies that want to centralize customer feedback analysis and turn it into data-driven insights.

Another good option is Enterpret, which collects customer feedback from a variety of data sources like social media, sales calls and support tickets. Its adaptive AI models extract insights and offer detailed feedback trends, letting product teams set priorities and build what's most important. Enterpret offers a customizable unified feedback taxonomy, powerful semantic search and user-friendly analytics, so it's a good fit for product teams and customer experience pros trying to become more customer-centric.

Sauce is another option. This AI-powered service automatically collects and analyzes customer feedback, delivering results in less than five minutes. It integrates with Slack, Intercom and Zendesk, and uses sophisticated AI clustering technology to spot important feedback trends. Sauce is designed to help you improve product adoption and revenue by tracking customer requests, reducing churn and improving customer satisfaction with faster issue resolution.