Atlas

Atlas is a next-generation support platform that empowers businesses to deliver exceptional customer experiences. It's a comprehensive set of integrated tools that help support teams quickly understand and diagnose customer problems and respond with personalized support. Some of the key features include:

• Timeline: See the complete history of a customer's journey in a clear, chronological, and easy-to-follow timeline.
• Session Replay: Record customer sessions to better understand their needs and pain points.
• Smart Assist: AI-powered suggestions for responses, articles, and summaries to help support teams.
• Omnichannel: Manage customer interactions across multiple channels, including chat, email, SMS, WhatsApp, and Slack, from one interface.
• Insights: Analyze customer feedback and tickets without needing a data analyst to understand common pain points and areas for improvement.
• Chatbots: Create custom chatbot workflows to guide customers through their journey.

Atlas is designed to boost customer-centric productivity by giving support teams a unified view of each customer's context. The platform's modern user experience is built with a fast and intuitive UI, rich hotkeys, and a command palette to speed up support workflows.

Atlas pricing includes:

• Free: Up to 2 seats, with basic features like ticketing, chat, email, and session recording.
• Standard: $49 per seat, per month, with advanced ticketing, SMS, WhatsApp, and Slack support, as well as custom data and API access.
• Pro: $99 per seat, per month, with routing and SLA rules, CSAT, chatbots, and custom events.
• Enterprise: Custom pricing with additional features like custom permissions, audit logs, SSO/SAML, and enterprise-grade security.

Integrations with popular tools like Slack, Jira, Hubspot, and Salesforce ensure Atlas works well with tools you already use. Overall, Atlas streamlines and automates customer support processes, helping teams respond quickly and effectively.

Published on June 13, 2024