Atlas Alternatives

If you're looking for a different Atlas alternative, Verloop.io is worth a look. This conversational AI platform handles customer support with automated chat and voice support, agent empowerment tools and contextual conversations. It's geared to increase agent productivity and customer satisfaction in areas like e-commerce and travel. Verloop.io uses Generative AI to handle a large volume of support requests, which means better customer satisfaction and operational efficiency.

Another contender is Haptik. The platform uses Generative AI to handle the entire customer journey with tools like Gen AI Web Q&A for fast support, Gen AI Sales Assistant for personalized guidance and Smart Agent Chat for efficiency. It supports multiple channels for customer interaction, including WhatsApp and Facebook Messenger, to improve customer satisfaction and operational efficiency.

If you prefer a tighter integration with existing support software, check out MetaDialog. The platform automates customer support with features like fast information retrieval, Large Language Model responses and flexible escalation rules. It integrates with software like Zendesk and Intercom, and offers tiered pricing for small and large businesses looking to improve their customer support with AI.

Last, Forethought is an AI-powered customer support platform that automates routine work and improves resolution rates. Its tools, including Solve for simple questions, Triage for intent assessment and Assist for agent efficiency, can be integrated with popular helpdesks like Zendesk and Salesforce. Forethought promises strong returns on investment and improved productivity, making it a good choice for improving customer service while cutting costs.