Question: Is there a platform that offers AI-powered suggestions for customer support responses and summaries?

If you're looking for a platform that provides AI-powered suggestions for customer support responses and summaries, Forethought is a great option. Forethought automates mundane work and improves resolution rates with tools like Assist, which creates AI-powered ticket summaries and suggestions. It also integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce, SaaS and FinTech companies.

Another option is Help Scout, which automates mundane work and streamlines communication. Help Scout offers AI Drafts to generate on-brand email responses based on previous conversations, AI Summarize to summarize lengthy email threads, and AI Assist to fill in the blanks and adjust tone. The service is designed to let teams work more efficiently and can be set up without any programming, so it's accessible to a broad range of customers.

For companies that want a flexible AI-powered customer service automation platform, Ada is worth evaluating. Ada automates voice and email support, supports multiple languages, measures resolution rates automatically and offers AI coaching. It integrates with existing knowledge bases and data from other business systems so it can personalize and personalize responses, and it's produced impressive results like a 2x increase in automated resolution rate and $2.7 million in annual savings.

Sapling is another tool that can be helpful, particularly for customer-facing teams. It integrates with a variety of messaging services and offers real-time suggestions to help you improve response quality and speed. Sapling's features include Autocomplete Everywhere, Grammar and Language Quality Improvement, and Conversational Insights, so it's a good fit for teams that want to eliminate repetitive messaging drudgery and deliver better responses.