Sapling

Sapling is a language model copilot tailored for customer-facing teams. It can be easily integrated with a variety of messaging channels to ensure high-quality, efficient responses. With real-time suggestions, Sapling empowers teams to craft personalized responses faster and maintain a consistent, professional tone.

Some of the key features of Sapling include:

• Sapling Suggest: Pulls relevant responses from a team response bank for chat and helpdesk tickets, so agents can respond faster.
• Autocomplete Everywhere: Uses deep learning to provide autocomplete suggestions for all messaging channels, making it easy to write replies.
• Grammar and Language Quality Improvement: Flags 60% more language quality issues than other tools, ensuring that communication is accurate and polished.
• Conversational Insights: Offers coaching and quality scoring, so managers can pinpoint areas for improvement and measure team performance.
• Distribute Knowledge: Empowers teams to share knowledge through a snippet library that spans web applications, making it easy to drop in common responses.
• Business Insights: Uses natural language processing to extract insights from customer conversations, monitoring topics and trends, and generating reports and automated quality scoring.

Sapling integrates with a variety of channels, including popular messaging and CRM tools like ServiceNow, Salesforce, Zendesk, Amazon Connect and Twilio Flex. The platform is protected with TLS and AES-256 data encryption, and offers redaction of personally identifiable information (PII) and self-hosted/on-premises deployment options.

Pricing tiers are as follows:

• Free: $0/month with basic suggestions and limited snippet storage.
• Pro: $25/month with advanced features, unlimited snippets and premium domain support.
• Enterprise: Custom pricing for teams with additional security and support options.
• API: Metered pricing for developers.

Sapling is designed to increase productivity by automating repetitive messaging tasks and improving response quality. By using AI, Sapling enables teams to handle high volumes of conversations while maintaining a human touch. It's designed for sales, support and success teams to help increase customer satisfaction and streamline customer conversations.

Published on July 1, 2024