Sapling Alternatives

If you're looking for another Sapling alternative, Quiq is a good option. Quiq's conversational AI platform is geared for enterprise businesses to enhance customer experiences with Generative AI and Large Language Models that provide customers with fast and helpful service. It includes customer AI assistants for personalized and accurate answers, agent AI assistants for handling multiple asynchronous conversations, and an AI Studio for building and testing AI for customer experiences. Quiq integrates with multiple CRM systems and popular messaging channels, making it a flexible and secure option for large enterprises.

Another good option is helpix. This intelligent, automated customer service platform uses AI to respond to customer inquiries in real time across multiple communication channels, including social media, email, live chat, Telegram and WhatsApp. It uses a combination of customer data sources to train its AI and generate human-sounding answers. With features like easy integration of knowledge bases and advanced NLU, helpix is designed to improve customer interactions, automate service and increase customer satisfaction.

If you want a more customizable option, check out MetaDialog. This platform uses generative AI to automate customer support, improving efficiency, accuracy and compliance. It integrates with existing customer support software and offers features like fast information retrieval, customizable flows and responses, and multilingual support. MetaDialog is geared for businesses of all sizes looking to leverage AI technology to improve customer support.

Last, LivePerson offers a broad platform for digital-first customer interactions. It helps businesses move from traditional call centers to digital channels, improving engagement and results. LivePerson offers features like routing voice calls to digital channels, automating common customer intents, and providing conversational insights. The platform is customizable to meet individual business needs, so it's a good option for a more powerful customer satisfaction and agent productivity boost.