Channel Talk

Channel Talk is an AI-powered chatbot designed to improve customer service. With AI technology, Channel Talk helps to automate customer conversations and optimize support workflows. Users can automate common questions, auto-generate FAQs and route conversations to the best-suited agents. The platform also offers live chat, video conferencing and phone support.

For businesses, Channel Talk offers the following key features:

• ALF (AI Agent): Knows the context of a conversation and responds accordingly, freeing up time and effort for support agents.
• Commands: Offers a way to quickly resolve common issues, such as tracking orders and canceling orders.
• Prioritized VIP Conversations: Focuses on the most important customer conversations.
• Customer Profile Management: Offers a centralized view of customer information and conversations.
• Marketing: Offers targeted messages to customers based on profile information, which can help with retention.
• Meeting Integration: Offers easy integration for video calls and conferencing.
• Mobile SDK: Offers a mobile app for customer support on-the-go.

More than 160,000 companies use Channel Talk, and customer reviews indicate that it's helped improve customer service efficiency and conversion rates. The company says it has a 98% customer retention rate and 100 million conversations per month.

Pricing is tiered based on the number of managed users and seats. The Free plan offers basic chat and video conferencing abilities, good for small teams or testing. The Early Stage plan costs $27 per month, and the Growth plan costs $72 per month. Larger businesses can request custom pricing. Marketing and security packages can be added as needed.

Channel Talk is geared for e-commerce companies, sales teams and customer service operations looking to take advantage of AI-powered automation and workflow improvements to better engage with customers and support them.

Published on June 25, 2024