Question: I need a tool that can help me manage customer profiles and conversations in one place.

If you're looking for a tool to house customer profiles and conversations in one place, Kustomer could be a good option. The company offers an all-in-one CRM platform with features like a single customer view, AI-powered automations, omnichannel messaging and business process automation. Kustomer is designed to help agents work more efficiently and customers get what they need, so it's good for companies of all sizes.

Another contender is Intercom, an AI-first customer service platform. It offers an AI-powered inbox, tickets, phone support, help center and omnichannel support. Intercom's AI tools learn from customer interactions over time, so it's adaptable for companies in a variety of industries, including financial services, e-commerce and healthcare.

Zendesk is another option. The company's platform uses AI to personalize interactions across text, mobile, phone, email, live chat and social media. Zendesk's AI Agents and Workforce Management tools can help optimize team efficiency and quality of interactions, and the company offers a scalable, customizable foundation for customer service operations.

If you want a more complete conversational customer service platform, Dixa offers omnichannel support and a unified agent workspace. It includes AI-powered conversations, dynamic knowledge and intelligent routing to automate mundane work and improve customer interactions. With integrations to other apps and a Co-Pilot add-on for AI Assistant and smart conversation tools, Dixa can help you improve customer service and agent productivity.