Respond.io

Capture and manage leads from multiple channels, automate timely responses with AI, and convert them into sales with a centralized conversation platform.
Customer Conversation Management Sales Automation Omnichannel Lead Management
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Respond.io is an omnichannel customer conversation management software that lets businesses capture leads, automate chats and convert them into sales across multiple channels like WhatsApp, email, social media and website chat widgets. The software streamlines customer interactions by centralizing all conversations in one place, making it easier to manage and scale sales.

Respond.io addresses the problem of lead management by capturing leads from multiple channels, including websites, social media and even physical locations, so businesses don't miss any potential customers. With AI-powered automation, leads are responded to in a timely manner, and the system offers best-in-class tools for human sales reps to craft compelling messages and close deals. The AI capabilities include prompts for maintaining brand voice, generating contextual answers, and helping with mobile app usage.

Some of the main features of respond.io include:

  • Capture and manage leads from multiple sources
  • AI-powered automation for timely responses
  • Mobile app for on-the-go sales management
  • Customizable software integrations
  • Actionable insights and real-time monitoring
  • Comprehensive security and reliable support

Respond.io offers three pricing plans:

  • Starter: $79/month (5 users, unlimited monthly active contacts, basic reports, and mobile app)
  • Growth: $159/month (5 users, 1,000 monthly active contacts, advanced reports, and additional automation features)
  • Advanced: $279/month (5 users, 1,000 monthly active contacts, custom channels, enhanced security, and more advanced features)

The pricing is based on Monthly Active Contacts, meaning businesses only pay for contacts they actively engage with. This encourages the use of automation and broadcast features to increase sales without increasing staffing costs.

Respond.io is for businesses that want to improve customer conversations, automate routine interactions and boost sales performance. With a 7-day free trial and no credit card required, potential customers can try out the features and functionality before committing to a subscription.

Published on June 27, 2024

Related Questions

I'm looking for a solution that can handle customer interactions across multiple channels, such as social media, email, and chat. Can you recommend a solution that helps sales teams follow up with leads and close deals more efficiently? I need a system that can capture leads from my website, social media, and physical locations, and help me respond to them in a timely manner. Is there a customer conversation management software that provides actionable insights and real-time monitoring to improve sales performance?

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