Question: I'm looking for a solution that can handle customer interactions across multiple channels, such as social media, email, and chat.

If you need a system that spans multiple customer service channels like social media, email and chat, Zendesk is a good all-purpose option. It can handle interactions with customers through text, mobile, phone, email, live chat and social media. Zendesk's AI Agents, Workforce Management, Quality Assurance and Personalization integrations let you offer faster, more personalized, more human-sounding interactions. The service scales and customizes to accommodate businesses of all sizes.

Another top contender is Genesys Cloud CX. This AI-infused platform for delivering customer and employee experiences spans many touchpoints. That includes omnichannel engagement, contact center optimization, end-to-end journey management and workforce engagement management. Gartner, IDC and Forrester have named Genesys Cloud CX a leader, and more than 8,000 companies use it to deliver empathetic, personalized customer interactions at large scale.

Dixa is another all-purpose conversational customer service option. It spans multiple touchpoints, including native voice, email, social media, messaging and chatbots. Dixa offers a unified agent workspace, smart tools like AI-powered conversations and drag-and-drop flow builders, and analytics through easy-to-read dashboards. The platform can improve customer service by automating mundane tasks and letting agents concentrate on high-touch interactions.

For companies that want to automate customer service requests, Ada offers an AI-powered automation service. It can be integrated with existing knowledge bases and other data sources to provide personalized responses across the web, mobile, social, SMS and phone. Ada offers voice and email automation, support for multiple languages, automated resolution measurement and AI coaching. It's designed to be flexible and scalable to improve customer satisfaction and cut operations costs.