If you're looking for a system to get your support team to respond to customers as fast and helpfully as possible with personalized support, Verloop.io is a great choice. The conversational AI platform handles chat and voice interactions, increases agent productivity and customer satisfaction with features like automated chat and voice support, NLP-based FAQ and multilingual support. With the power of Generative AI, Verloop.io deflects a significant percentage of support requests, making it a great fit for e-commerce, banking and travel companies.
Another top contender is BoldDesk, an all-in-one help desk software that uses AI and workflow automation to increase productivity. It includes a full-featured ticketing system, knowledge base, task management and mobile app. The AI copilot feature gives agents suggestions and translations as they work, and summarizes previous conversations so they can understand the context. BoldDesk also offers multilingual help desks, and you can try it for 15 days free, so it's a good fit for companies small or large.
Dixa is another all-in-one option that spans customer interactions across multiple channels through a single interface. It offers omnichannel support, AI-conversations and a unified agent workspace to improve customer service. With features like drag-and-drop flow builders and intelligent routing, Dixa automates routine tasks so agents can focus on high-value interactions. It also integrates with other apps to maximize data usage and deliver a unified customer experience.
For a fast and intuitive support system, check out Atlas. It's got a chronological timeline view of customer journeys, AI-suggested responses and customizable chatbot workflows. Atlas also integrates with popular tools like Slack and Salesforce, so you can automate and optimize customer support processes. Its tiered pricing options fit different business needs, so you can get support to your customers as soon as they need it.