Fullview

Fullview is a tool designed to improve customer support and product analytics by letting you monitor, control and analyze user sessions in real time. That lets support agents respond to problems more quickly and effectively. There's no software to download, and the service offers a forever-free plan.

Among Fullview's features are:

• Cobrowsing: Initiate live calls with customers to get immediate context into their problems.
• Troubleshooting: See console data immediately to troubleshoot and fix problems.
• Session Replays: Record and replay user problems so you can see where customers got stuck.
• Console & Network Data: Capture and record console and network logs for easy sharing with developers.
• QA Analytics: Measure customer and agent behavior to ensure high-quality support.

With Fullview, customer support teams can cut resolution times dramatically. The tool automatically records user activity, giving developers context to reproduce and fix problems more quickly. That improves collaboration between support and development teams. And Fullview has privacy built in, automatically redacting sensitive data during cobrowse and screen share sessions, and it's GDPR compliant.

Fullview is designed to improve the customer experience by letting support agents interact with customers in real-time, walking them through problems on their screens. It also integrates with popular support tools like Intercom, Zendesk and Service Cloud.

Fullview's free plan offers up to 1,000 replays per month and one integration. The pro plan starts at $71 per month for 10,000 sessions and offers unlimited integrations. Larger businesses can contact Fullview for custom pricing and discounts.

Fullview is geared for customer-facing teams at SaaS companies, but it could be useful for anyone who wants a better way to handle issues.

Published on June 9, 2024