If you want a platform to record and replay user sessions to troubleshoot and debug problems, Fullview is a good option. It can monitor, troubleshoot and replay user sessions in real time. The tool can capture console and network activity, and it integrates with support software like Intercom, Zendesk and Service Cloud. It also has a forever-free plan so it's good for smaller teams.
Another option is Record, an AI-based technical support tool that can automate the interpretation of user experiences. It records user sessions, recordings, network requests and frontend errors, then uses AI to identify problems and offer fixes. Record integrates with Zendesk, Intercom, Monday.com, Jira and Slack, and offers several pricing tiers depending on your needs.
If you want a more involved approach, try Sprig. The platform combines user session replays with targeted surveys and feedback gathering to help companies understand how people use their products and make improvements. It offers advanced targeting, data integration and customizable dashboards, so it's good for both product and research teams.