Record

Record is an AI-powered tool that can help improve technical support by giving teams a deeper understanding of customers' problems. It automates problem detection and resolution, giving teams a better idea of what went wrong and how to avoid similar problems in the future. Record can help teams spend less time on technical issues by capturing relevant data, like user sessions, recordings, network requests and frontend errors.

Record features include:

• User Session Capture: Automatically record user sessions or let customers record problems themselves.
• AI Analysis: Process the data to find the root cause of the problem and offer recommendations on how to fix it.
• Active Monitoring: Monitor for new activity and stop problems from turning into tickets.
• Integration: Connects to popular support tools like Zendesk, Intercom, Monday.com, Jira and Slack.

Record lets customers report problems with a shareable link that makes it easy to capture and store relevant information in the context of a ticket. The tool also offers AI-powered recommendations to help teams reproduce and resolve bugs more quickly.

Record pricing is tiered:

• Free: $0 per seat per month, with 1 seat, 20 records and 500 sessions per month.
• Starter: $40 per seat per month, with 5 seats, 300 records and 5,000 sessions per month.
• Ultimate: $53 per seat per month, with 15 seats, 2,500 records and 10,000 sessions per month.
• Business: $58 per seat per month, with 30 seats, 6,000 records and 100,000 sessions per month.

Record is designed to improve software quality by giving teams insights into what's going wrong and letting them fix problems before they become support tickets. By using AI to process the data, it can speed up support and let developers focus on the problems that really need solving.

Published on June 9, 2024