Record is an AI-powered technical support tool that automates the interpretation of customers' problems by extracting relevant information and using AI analysis to identify the root cause. It can link to Zendesk and other tools and can suggest AI-generated steps to reproduce and fix bugs. The tool can speed up support dramatically and help developers concentrate on the most important problems.
AptEdge is another good option that turns apps into answers for support reps using Generative AI (GPT). It can cut ticket volume and resolution time by deflecting repetitive issues and providing quick answers through its GPT Answer Engine. AptEdge can link to popular tools like Zendesk and ServiceNow, so it's a good fit for enterprises that want to improve customer satisfaction and support productivity.
MetaDialog is a conversational interface platform that uses generative AI to automate customer support. With customizable flows and responses, API-first integration options and multilingual support, MetaDialog can link to Zendesk and other customer support software for a unified experience. It's good for businesses of all sizes that want to improve efficiency and accuracy in their customer responses.