SignalZen

With SignalZen, you can chat with website visitors and respond to support emails from Slack or MS Teams. The deeper integration lets you handle customer support from the space where you spend most of your time.

SignalZen has a number of other features. The live chat widget can be styled to match your company's brand, and you can translate it into multiple languages. Users can also create email templates for common support issues and send them from Slack or Teams. The service also comes with an integrated help center where customers can find information.

One of the more interesting features is the AI Copilot, which can handle customer requests even when your support team isn't available. That can help ensure a fast response and a better customer experience.

SignalZen also supports GDPR compliance, and all interactions are encrypted and virus-scanned.

SignalZen's pricing plans work this way:

• Basic: $25/month or $249 per year, good for small-scale use with unlimited chats, bandwidth and up to 5 operators.
• Pro: $49/month or $490 per year, good for small teams with unlimited operators and subdomains.
• Business: $99/month or $990 per year, good for larger businesses with unlimited subdomains and operators.

All the plans come with a 30-day free trial so you can try the service before you pay. SignalZen integrates with WordPress, Shopify, Drupal and Zapier, so you can use it on multiple websites.

If you want to improve your customer support without leaving Slack or MS Teams, SignalZen is a full-featured and relatively easy-to-use option.

Published on June 9, 2024