Question: Do you know of a service that uses AI to handle customer requests when my support team is unavailable?

Auralis is a general-purpose conversational AI designed to automate customer support work, answering up to 70% of customer requests on the fly. It's available 24/7 and offers precise answers to customer questions. It integrates with existing help desk software. The service handles more than 100 languages, so it's good for companies that want to improve customer satisfaction and automate their support operations.

Another contender is MetaDialog, a generative AI-powered customer support service. It's got a Retriever model for quick information retrieval and customizable flows and responses. MetaDialog can integrate with Zendesk and Intercom and has flexible pricing for small and large businesses that want to improve efficiency and compliance in their customer support.

If you want a more personalized approach, helpix offers an intelligent automated customer service platform that responds to customer questions on multiple channels, including social media and live chat. It combines data sources to train its AI, producing human-sounding answers and improving customer satisfaction. Helpix has multiple tiers of pricing, so it's a good option for different sized businesses.