Gleen

Gleen is a highly accurate and powerful generative AI platform that helps drive customer success and unify knowledge. It combines GPT-4 and machine learning to deliver authoritative answers and take automated actions within the flow of a conversation. With Gleen, you can ensure that your customers get fast and relevant answers, minimizing the need for back-and-forth support interactions.

Some of the key features of Gleen include:

• Trustworthy Answers: Gleen AI combines generative AI and machine learning to ensure the most accurate and relevant answers.
• Automatic Actions: Gleen Action Bots can be configured to take automated actions on behalf of customers, making support more efficient.
• Unified Knowledge: Gleen can aggregate knowledge from multiple sources, including help desk answers, community discussion forums, and product data sheets, and can be easily updated and maintained for a single source of truth.

The platform can be used in a variety of ways, including:

• Customer Success: Answer customer questions, perform simple tasks, and escalate to live agents when needed.
• Sales: Welcome visitors, answer questions, and schedule appointments and demos.
• Marketing: Engage with audiences, manage communities, and qualify leads.
• IT Help Desk: Be the first point of contact for internal IT help desks.
• Human Resources: Answer employee questions about payroll, benefits, and training.
• Legal & Compliance: Answer employee questions about legal and compliance matters.

Gleen can be integrated with a variety of tools, including help desks, messengers and other miscellaneous platforms. Gleen's pricing is consumption-based, with tiered options to fit your business needs:

• Enterprise: $1.50 per conversation, which includes the ability to self-host and connect to a single-tenant version of Gleen AI via VPC.
• Premium: $1.20 per conversation, with direct integration to help desk solutions to escalate generative AI conversations to live agents.
• Regular: $1 per conversation, with no monthly limit on generative AI conversations.
• Free: 50 generative AI conversations per month, free of charge.

Gleen's ROI calculator can help you estimate the potential savings from using the platform. The company offers a range of products, including Gleen AI and Gleen Ticketing, to meet different customer support needs. Across all of its products, Gleen is focused on delivering a highly accurate, easy-to-use, and secure AI-based solution for customer success and support teams.

Published on June 9, 2024