Question: I'm looking for a solution that automates support interactions and takes actions on behalf of customers, can you suggest something?

If you're looking for a platform that automates support interactions and takes actions on behalf of customers, one great option is Forethought. This AI-powered customer support platform automates routine tasks, improves resolution rates and lowers support costs. With features like Solve for simple questions, Triage for assessing customer intent, Assist for agent efficiency, and Discover for workflow optimization, Forethought works with leading helpdesks like Zendesk and Salesforce. It's particularly well-suited for e-commerce, SaaS and FinTech companies, with expected high ROI and efficiency gains.

Another great option is Ultimate, which uses generative AI to automate more than 60% of support requests across multiple digital channels. Ultimate includes tools such as UltimateGPT for FAQs, Dialogue Builder for custom dialogues, and Analytics Suite for optimizing performance. It works with any CRM and supports multiple languages, so it's great for expanding support operations and improving efficiency.

For a more comprehensive solution that offers multichannel support, check out Ada. Ada uses AI to replace traditional chatbots and automatically handles more than 70% of customer service requests. It integrates with existing knowledge bases and data to provide personalized answers and supports multiple languages. Ada's flexibility and scalability make it great for any industry, with impressive results like a 2x increase in automated resolution rate and $2.7 million in annual savings.

Last but not least, AptEdge uses Generative AI (GPT) to automate and augment customer support. It includes a GPT Answer Engine for fast answers and Edge Automation to deflect common issues. AptEdge integrates with popular tools like Salesforce and Zendesk, and is geared for large enterprises looking to reduce escalations, lower ticket volume and improve customer satisfaction.