Kodif

Kodif is an AI-powered customer support automation platform that empowers customer support teams and elevates the customer experience. It streamlines agent workflows and helps customers resolve their issues efficiently using GenAI and low-code solutions.

Kodif provides an all-in-one automation solution that seamlessly integrates with a wide range of CX tools and platforms. Some of its key features include:

• Contextual AI Workflows: Find answers to customer questions in knowledge bases, Slack, and other sources, turning multi-step workflows into single-click actions.
• Workflow Automation: Handle actions without switching tabs, integrating smoothly with favorite tools to increase productivity.
• Chat Assistant: Ask questions or give instructions to AI, ensuring consistent brand voice and rapid responses.
• Chat and SMS GenAI Resolution: Provide real-time customer and order information, enabling proactive engagement.
• GenAI Email Automation: Use sentiment analysis and seamless agent handoffs for end-to-end ticket resolution.
• Self-guided Forms: Create customized, personalized UI forms for efficient self-service.
• AI-driven Analytics: Access real-time data on customer journeys, agent productivity, and transactional insights.

Kodif's benefits include:

• Improved Agent Happiness: Reduces training and onboarding time, improving the overall agent experience.
• Enhanced Customer Satisfaction: Offers consistent responses and elevated service, leading to higher CSAT ratings.
• Increased Efficiency: Automates repetitive workflows, allowing agents to focus on high-value tasks.
• Cost Reduction: Decreases expenses by reducing the need for additional headcount.

Pricing and specific plans are not provided, but users can book a demo to learn more about the platform and its pricing structure. Ideal for customer-obsessed companies, Kodif supports a range of use cases such as order status, refund management, and product support, making it a valuable tool for enhancing customer experience.

Published on June 9, 2024