Question: Do you know of a platform that provides real-time customer and order information to enable proactive engagement?

Kodif is an AI-powered customer support automation platform that automates agent workflows and delivers a better customer experience through GenAI and low-code solutions. It integrates with a broad range of CX tools, providing real-time access to customer and order data so you can proactively engage and analyze sentiment. Kodif benefits include happier agents, higher customer satisfaction and higher efficiency, making it a must-have for customer-obsessed companies.

Another good option is Haptik, a Conversational CRM that uses Generative AI to manage the customer lifecycle across industries. Haptik offers tools like Gen AI Web Q&A, Smart Agent Chat, Intelligent Analytics and Multi-Channel Support, giving you a range of tools to boost customer engagement and operations. With a focus on personalized customer interactions and real-time monitoring, Haptik can lead to higher customer satisfaction and more efficient operations.

For a more complete solution, take a look at Dixa, an all-in-one conversational customer service platform. Dixa spans multiple channels, including native voice, email, social media and messaging, through a single, unified interface. It offers features like smart tools, AI-powered conversations and intelligent routing, all packaged with a unified agent workspace to deliver better customer service and automate routine tasks, so agents can focus on high-value interactions.