Kodif Alternatives
Haptik
If you're looking for a Kodif alternative, Haptik is also worth considering. It's a Conversational CRM that uses Generative AI to help businesses manage customer lifecycle across various industries. It has features like Gen AI Web Q&A for rapid customer support, Gen AI Sales Assistant for personalized buying journeys, and Smart Agent Chat for optimized agent interactions. Haptik also offers multi-channel support through WhatsApp, Instagram and Google Business Messages, which can lead to better customer satisfaction and operational efficiency.
Ada
Another good alternative is Ada, an AI-powered customer service automation platform that turns traditional scripted chatbots into AI-powered agents. It combines existing knowledge bases and data from core business systems to deliver personalized customer answers. Features include voice and email automation, multilingual support, automated resolution measurement, and AI coaching, which can lead to better customer satisfaction and lower operational costs.
Ultimate
Ultimate is another good option. It automates more than 60% of support requests across multiple digital channels to boost customer satisfaction and agent productivity. It has features like UltimateGPT for FAQ-style questions, Dialogue Builder for custom dialogues and an Analytics Suite to optimize conversation performance. Ultimate integrates with any CRM, so you can automate complex use cases and scale support operations.
Forethought is another good option if you want to automate routine tasks and improve resolution rates. It has features like Solve for simple questions, Triage for assessing customer intent, and Assist for AI-generated ticket summaries and suggestions. The platform integrates with popular helpdesks like Zendesk and Salesforce, so it's a good fit for e-commerce and fintech.
