Question: Is there a customer support tool that offers AI-driven analytics and self-guided forms for efficient self-service?

If you're looking for an AI-powered customer support tool that includes self-guided forms for self-service, Kodif is a good option. Kodif is an AI-powered automation platform that automates agent workflows and provides a better customer experience through GenAI and low-code solutions. It includes contextual AI workflows, self-guided forms and AI-driven analytics, making it a good option for improving customer satisfaction and lowering costs.

Another option is Haptik, a Conversational CRM that uses Generative AI to manage the customer lifecycle across various industries. Haptik offers tools like Gen AI Web Q&A, Smart Agent Chat, and Intelligent Analytics for performance monitoring. It also offers multi-channel customer engagement across WhatsApp, Instagram, and more. The platform is designed to improve customer satisfaction and operational efficiency, with notable results like a 68% repeat rate on WhatsApp commerce and a 125% NPS improvement.

If you're looking for a platform that combines self-service with conversational support, Helpshift is a good option. It offers AI-powered tools like Self-Help AI, Language AI and Generative AI Answers, along with a Help Center and analytics and reporting tools. Helpshift's suite of features helps improve customer experience, lower support costs and increase agent productivity with AI-powered automation and smart workflows.

Finally, Dixa offers an all-in-one conversational customer service platform that spans interactions across multiple channels. Dixa offers AI-powered conversations, drag-and-drop flow builders and intelligent routing. It also offers analytics and quality assurance tools, designed to improve customer service by automating routine tasks and personalizing responses. The platform integrates with other apps to provide a unified customer experience.