Question: Can I find a tool that lets me manage customer support from within my Slack or MS Teams workspace?

If you want a tool to handle customer support right in your Slack or MS Teams workspace, SignalZen is a great choice. SignalZen works natively with both, letting you handle live chats and respond to support emails from the space where you already spend most of your time. It offers customizable live chat widgets, email templates and an AI Copilot that means support never stops even when your team is asleep.

Another option is Dixa, an all-in-one conversational customer service platform. Dixa connects to many channels, including native voice, email, social media and chatbot, through a single user-friendly interface. Its smart tools and automation features help you deliver better customer service by automating routine tasks and offering AI-powered answers.

If you want something more specific to AI, QueryPal can be installed in both Slack and Microsoft Teams to answer repetitive questions and improve team communication. It uses AI to automatically generate reports and answer questions from company documents, with role-based access controls for security and more than 10 out-of-the-box integrations. That can free up time you'd spend asking the same questions over and over and keep your documentation permissions secure.