Document360

Document360 is an AI-powered knowledge base tool that helps you create, manage and share knowledge bases for customers and teams. It's a self-service platform for creating and managing a wide range of documentation types, including FAQs, user guides, product documentation, standard operating procedures and wikis.

Document360 has a number of features that can streamline documentation. Among them:

• Knowledge Base Portal: A sophisticated interface for content creators with a modern editor, category manager, analytics and other tools.
• Knowledge Base Site: A customizable public or private knowledge base with a custom home page and domain.
• Widget: A widget you can embed that links to the knowledge base from your website or app.
• API Documentation: Automatically generated API documentation for customers and developers.

Document360 is geared for a variety of roles, including:

• Technical Writers: Create technical documentation, user manuals, tutorials and release notes.
• Product Owners: Document product roadmaps, functional and non-functional requirements and competitive analysis.
• Customer Support Teams: Create FAQs, troubleshooting guides and support knowledge bases.
• Developers: Create API documentation, system documentation and specification documents.

The company's idea is to help customers scale their support without raising support costs by offering good self-service options. Advanced features include powerful search, rich analytics, AI-powered suggestions and workflows to govern documentation processes.

Document360 integrates with more than 120 tools and offers 24/7 migration help. You can customize it with advanced search, workflows and article templates to get the experience you want.

Document360 pricing starts at $0, so it's available to any business. It's a flexible, easy-to-use tool to create, manage and consume documentation, and it's designed to help you work more efficiently and keep customers happy.

Published on June 9, 2024