Question: Looking for a self-service solution that can help reduce support costs by providing easy access to information, any recommendations?

If you're looking for a self-service option to cut support costs by giving customers access to information, Helpshift is a good choice. It combines self-service, conversational support and ticketing into a single customer experience. Helpshift has a range of AI-based tools, including Self-Help AI, Language AI and AI-Powered Agent Workspace, that let customers find and fix problems on their own and thereby lower support volume. The platform also includes a built-in Help Center with AI-powered article recommendations and instant recommendations so customers can find what they need.

Another good option is Forethought, which automates mundane work and improves resolution rates with its AI technology. Forethought has tools like Solve for automated responses, Triage for assessing intent, and Assist for AI-powered ticket summaries. It integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce, SaaS and FinTech companies. Forethought promises a high return on investment, faster first response times and a high deflection rate, so it's a good option for companies that want a cost-effective customer support system.

Stonly offers an adaptive knowledge base platform that uses AI and process automation to lower resolution time and ticket volume. Its interactive guides, AI-powered answers and contextual support widget let customers find what they need as quickly as possible. The platform integrates with tools like Zendesk and Salesforce, and has multiple pricing tiers for businesses of all sizes. Stonly is designed to improve customer service response time, increase self-service adoption and improve agent productivity.

For companies that want real-time, personalized customer support, Brainfish is a good option. It can answer customer questions in seconds without the need for a traditional chatbot. Brainfish also provides personalized insights, content health checks and internationalization in more than 30 languages. By integrating with human support software like Zendesk, Intercom and Salesforce, it can help companies improve customer satisfaction and reduce support volume. Brainfish is a flexible platform for companies of all sizes looking to modernize customer support with AI-powered solutions.