Help.center

Help.center is an AI-powered customer support knowledge base that gives customers immediate answers to their questions. Powered by the chatGPT technology, Help.center lets users build a branded website for customers to search for answers and embed an AI chat widget on their website for conversational support. The tool is designed to increase customer satisfaction by providing fast answers and encouraging self-service documentation.

Help.center features include:

• AI Knowledge Base: Uses chatGPT to give customers immediate answers to their questions.
• AI Chatbot: Provides customers with a conversational interface.
• Shared Inbox: Handles and responds to customer conversations.
• Automatic Learning: AI continually improves answers based on updated articles and user feedback.
• Multilingual Support: Supports customers in multiple languages.
• Custom Domain: Users can switch theircompany.help.center to a custom domain like help.yourcompany.com.
• Import Articles: One-click import of existing help articles from sources like Intercom, Freshdesk and Zendesk.
• Keyboard Shortcuts: Boosts productivity with keyboard shortcuts for replying to tickets and navigating conversations.

Help.center is designed for businesses that want to improve their customer support with AI technology. It's particularly useful for companies with a lot of repetitive customer questions, since it can automatically respond to common questions and free up support staff to handle more complex issues.

Help.center pricing begins with a free plan that includes a public knowledge base, AI chatbot and search, and a shared inbox for tickets. The Business plan costs $19 per seat per month and adds features like custom branding and integrations. Excess AI usage is billed at $0.01 per answer.

With Help.center, businesses can automate their customer support, lower response times and improve customer satisfaction.

Published on June 14, 2024