If you're looking for a platform to build a branded website for customer self-service and support, Help.center is a good option. It's an AI-powered customer support knowledge base solution that includes an AI chatbot, shared inbox and custom domain. The platform is designed to boost customer satisfaction by delivering quick answers and encouraging self-service documentation. The pricing plan includes a free plan with basic features and a Business plan at $19 per seat per month for more advanced features.
Another option is Helpshift. This all-in-one customer service platform combines self-service, conversational support and ticketing to improve the customer experience. It includes AI-powered tools like Self-Help AI and Agent AI Copilot, and a full Help Center with AI-powered article recommendations. Helpshift also offers a range of analytics and reporting tools to track customer and agent activity, with pricing starting at $150 per month.
For a more enterprise-level option, check out boost.ai. This platform uses AI chat and voice bots to offer personalized customer interactions, scaling to high traffic volumes while keeping costs low. It offers omnichannel consistency, 24/7 support and integrates with existing systems. Boost.ai is designed to increase self-service rates across channels, making it a good option for businesses looking to automate their customer service.
Last, Kustomer is an all-in-one CRM platform with features like omnichannel messaging, AI-powered automations and a single customer view. It also offers tools for proactive support, business process automation and advanced reporting. Kustomer's flexible pricing starts at $89 per month per user, so it's a good option for businesses of all sizes looking to improve their customer service with AI-powered tools.