Question: Do you know of a customer support knowledge base that can automatically learn and improve its answers based on user feedback and updated articles?

If you're looking for a customer support knowledge base that can learn and improve its answers on its own based on user feedback and updated articles, Help.center is a great choice. It provides an AI-powered knowledge base and chatbot that can handle common customer questions so your support team can concentrate on the more complicated issues. The platform offers multilingual support, customizable branding and can be integrated with existing systems, and it's a powerful and affordable option.

Another good option is Ada, which uses AI to replace traditional chatbots and automate more than 70% of customer service requests. It can be integrated with your existing knowledge bases and business systems to offer personalized answers in more than 50 languages. Ada's AI coach ensures continuous improvement, making it a good fit for e-commerce, fintech and SaaS.

Helpshift combines self-service, conversational support and ticketing into a single customer service solution. It includes AI-powered tools like Self-Help AI and Generative AI Answers, and it has a Help Center with intelligent article suggestions. The platform is designed to improve customer satisfaction, reduce support costs and increase agent productivity.

If you prefer a more streamlined approach, Help Scout automates mundane work and quickly handles emails with AI Drafts, AI Answers and AI Summarize. It helps teams work more efficiently and frees up time for more personal interactions, making it a good choice for support agents who want to optimize their workflow with minimal setup.