Ariglad

Ariglad's AI-powered knowledge base API can help teams update and generate new knowledge base articles automatically based on customer support tickets. The idea is to free up teams' time and help customers get the answers they need.

Ariglad's knowledge base API can connect to common tools like Zendesk, Salesforce, Intercom and Jira so support teams can update knowledge base articles and generate new ones. The AI technology cuts down on the manual work of gathering data and consolidating it, so support teams can work more efficiently.

Among Ariglad's features are:

• Self-Serve: Customers can find answers to common questions and avoid submitting support requests.
• Info Gathering: Support teams can automate gathering information so employees can focus on more important work.
• Integrations: Support teams can integrate with existing communication and support channels, like ticketing systems.
• AI Updates: Ariglad can update knowledge base articles automatically based on support ticket data so they stay up to date and relevant.

Ariglad is geared for teams that want to reach self-serve support goals, where customers can find answers to their questions without submitting support requests. By automating routine work, support teams can focus on higher-level work.

The tool is good for companies with complex products that need knowledge base articles that are authoritative and up to date. It's also good for companies with knowledge that's spread across multiple tools and channels, since Ariglad consolidates it into a single source.

Pricing isn't disclosed, but you can request a custom demo environment by sharing a link to your knowledge base and at least 10 customer tickets. That'll let you see how Ariglad's AI technology processes tickets to generate updates for your knowledge base.

Ariglad is SOC2 and GDPR compliant, which means it's designed to protect data and ensure it's used properly. All data submitted is encrypted in transit and at rest. For more details, you can contact the CTO and co-founder directly.

Using Ariglad can help support teams free up their time, automate routine work and offer better support to customers.

Published on June 14, 2024