Question: Do you know of a platform that uses AI to consolidate and update knowledge base articles, freeing up support teams to focus on higher-level work?

If you're looking for a service that uses AI to process and update knowledge base articles so support teams can focus on higher-level issues, Ariglad is a good choice. It automatically generates and updates knowledge base articles based on customer support tickets and integrates with common tools like Zendesk, Salesforce, Intercom and Jira. That means less time spent on repetitive tasks and more time for support teams to focus on higher-level issues, knowing that the information is current and relevant.

Another tool worth considering is Tettra, which provides an AI-powered knowledge base and knowledge management service. It helps teams gather and find company information so they don't have to ask the same questions over and over and so new hires can get up to speed faster. With features like immediate AI-powered answers, content creation and semantic search, Tettra also integrates with tools like Slack, Microsoft Teams, Google Workspace and Notion.

Help Scout is also worth a look, since it automates some routine customer support tasks, shortens response times and simplifies communication. With AI Drafts, AI Answers, AI Summarize and AI Assist, it can help support teams work more efficiently by cutting down on mundane questions. That means support teams can focus on more complex and personal interactions, and ultimately, better serve customers.

If you're looking for a service that integrates with a range of company apps and provides immediate answers, check out Dashworks. It consolidates knowledge bases and provides answers with citations. Securely integrating with tools like Asana, Azure AD and Dropbox, Dashworks is great for teams that need quick access to knowledge to respond to customer requests and get work done.