kapa.ai

kapa.ai lets developer-focused companies build LLM-powered support and onboarding bots that can provide automated answers to technical questions, improving the developer experience and lowering support needs. The tool lets teams advance their support and onboarding with the power of large language models.

Kapa.ai draws information from technical sources like documentation, GitHub and Slack to build a custom chatbot that can respond to developer questions. That can cut response times, automate support, and help spot documentation holes. The service has more than 40 integrations so you can tap into existing knowledge bases.

Among other features, kapa.ai offers:

• Instant Answers: Immediate response to common technical questions, so developers don't have to wait.
• Automatically Stays Up-to-Date: It updates answers as your documentation changes and as new support questions come in.
• Feedback Loop: It learns from user feedback to improve answers.
• Secure and PII-Aware: It's certified with SOC 2 Type II and offers features like data anonymization.

Kapa.ai is designed to be flexible, so you can deploy it where you need answers, such as in documentation, Slack, Discord or Zendesk. You can control your bot from the kapa platform, monitoring usage with analytics, spotting gaps in documentation and tuning answers.

It's good for several use cases:

• Website and Documentation: Help people adopt your product and improve the developer experience.
• Community Engagement: Unstick community members and free up support staff.
• Customer Support: Boost productivity in technical support operations.
• Workplace Assistant: Speed up internal efficiency and onboarding.

kapa.ai integrates with a variety of services, letting you deploy and customize it in a few minutes. You can try the service and set up a demo environment in less than 24 hours.

Published on June 11, 2024