Question: Can you recommend a tool that helps automate technical support for developers and reduces response times?

kapa.ai is an information retrieval system for building LLM-powered support and onboarding bots. It can be used to automatically respond to technical questions by querying a variety of technical sources like documentation and GitHub. The system can improve the developer experience by minimizing support requests and providing immediate answers through a continuous feedback loop.

Another good option is RunLLM, a custom-built developer assistant that learns from a technology's APIs, documentation and community. It aggregates information from multiple sources to provide detailed and specific answers. The platform continuously improves its responses based on usage patterns and feedback, ensuring consistent and accurate assistance.

Forethought provides an AI-powered customer support platform that automates routine tasks and boosts resolution rates. Its tools, such as Solve for automated responses, Triage for routing tickets, Assist for AI-generated summary suggestions, and Discover for optimizing workflows, can dramatically cut support costs and speed up response times. Forethought integrates with leading helpdesks like Zendesk and Salesforce, so it's a good option for many industries.