Question: Can you recommend a tool that automates knowledge base updates based on customer support tickets?

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Ariglad

If you want to automate knowledge base updates based on customer support tickets, Ariglad is a top contender. It uses AI to generate and update articles based on customer support tickets, and it integrates with tools like Zendesk and Salesforce. That can free up time for your support team and keep your knowledge base fresh and relevant.

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Help.center

If you want a more complete solution, check out Help.center. This AI-powered customer support knowledge base offers fast answers through a dedicated website and AI chat widget, but it also offers features like automatic learning, multilingual support and a shared inbox. It's good for companies where customers ask the same questions over and over, letting support teams concentrate on harder issues.

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Threado

Last, Threado offers an AI information retrieval system that can automatically summarize tickets and offer real-time answers across different communication channels. Integrating with tools like Zendesk and Slack, Threado ensures teams have quick access to authoritative information, speeding up response times and overall productivity.

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