Jochem

Jochem is an AI-powered solution that gives you immediate answers to your customer and employee questions, right within your existing tool stack. This solution is designed to automate second-line support and continuously improve your knowledge base.

Jochem solves the issue of searching through a lot of information by linking your knowledge and providing answers quickly. It can help your customers and employees by answering their questions directly, saving time and increasing productivity.

Some of the key features of Jochem include:

• Seamless Integration: Connects to various communication tools and CX systems for easy access.
• Smart Matching: Matches questions to experts within the company based on their expertise.
• Continuous Learning: Captures new knowledge from experts and feeds it back into the knowledge base.
• Improved Performance: Enhances operational efficiency without a 'black box model.'

Jochem has specific solutions for both customer and employee questions. For customers, it offers suggested answers, summaries, and categorization, while for employees, it is integrated directly into their CX tools.

The solution is designed to fit a variety of use cases, including AHT reduction, E(NPS) improvement, and internal knowledge management. Jochem's approach is enterprise-ready, and its team has years of experience with SaaS solutions.

In terms of pricing, Jochem has a flexible approach with different phases that can be adapted to your organization's needs. Phase 0 (assessment) is €5000 one-off, Phase 1 (kickstart) is €125 per hour, and Phase 2 (advance) is priced based on specific requirements.

Jochem is designed to integrate into existing tech stacks and supports different systems and languages. It takes security seriously with ISO 27001 certification, GDPR compliance, and enterprise-grade security measures.

The best fit for Jochem are customer support teams and companies looking to improve their knowledge management and operational efficiency. By using AI to give fast and accurate answers, Jochem aims to increase productivity and reduce handling times while keeping NPS scores high.

Check out the Jochem website to learn more and see how it can help with your specific organizational needs.

Published on June 14, 2024