Question: Can you recommend a solution that automates second-line support and continuously improves our knowledge base?

If you're looking for an answer that automates second-line support and keeps your knowledge base up to date, Jochem is a great choice. This AI-based answer engine provides immediate answers to customers and employees, freeing up second-line support and keeping knowledge bases up to date. With features like seamless integration with communication tools and smart matching of questions to experts, Jochem reduces handle times while keeping NPS scores high.

Another good option is Forethought, an AI-based customer support platform that automates repetitive work and boosts resolution rates. With features like Solve for automated responses, Triage for routing tickets, Assist for AI-generated summaries, and Discover for optimizing workflows, Forethought can help you dramatically reduce support costs and improve productivity, especially in e-commerce and SaaS.

If you're looking for an employee-focused answer, Gaspar is a generative AI-based employee help desk that auto-resolves simple issues quickly. It integrates with popular tools like Slack and MS Teams, offering dynamic, human-like conversations and optimizing knowledge management. This can dramatically reduce manual work and lower helpdesk ticket costs, making it a great way to improve overall IT support across an organization.

Finally, Ultimate is a customer support automation platform that uses generative AI to handle more than 60% of support requests. With features like UltimateGPT for answering FAQs, Dialogue Builder for custom dialogues, and an Analytics Suite for optimizing performance, Ultimate lets businesses automate complex use cases and scale support operations efficiently, with higher customer satisfaction and lower operational costs.