SysAid

SysAid is a next-generation, full-featured IT Service Management (ITSM) platform that uses AI to provide automated services. It offers a consumer-grade experience for end-users, automating tasks and increasing productivity for the entire organization.

With SysAid, you can:

• Improve End User Experience: Give employees, students and customers the answers they need to their everyday questions through an AI-powered conversational chatbot that taps into internal knowledge.
• Enable Agents: Automate ticket categorization, routing and response editing. Get a complete case summary, including sentiment analysis, to make better decisions.
• Simplify Processes: Automate workflows and orchestrate processes across departments.
• Manage Assets: See, secure and manage assets directly from the service desk to resolve issues faster.
• Monitor Performance: Get a complete view of team performance with summaries, forecasts and industry benchmark recommendations.

SysAid offers three plans:

• Help Desk: For smaller teams, includes incident management, self-service portal and asset management.
• ITSM: For mid-sized and more mature organizations, includes everything in Help Desk, plus the ITIL package, workflow automation and third-party integrations.
• Enterprise: For large teams, includes everything in ITSM, plus unlimited agents, automation rules and custom columns.

Other features include advanced customization, service level management and integrations with Microsoft Teams. SysAid also offers add-ons like advanced analytics, extra assets and remote control to further extend your service desk capabilities.

SysAid's AI abilities, particularly with SysAid Copilot, means teams can provide better service with less work. Automated tasks, smart categorization and AI-powered chatbots make the service desk experience easier for agents and end-users.

If you're looking to use AI to improve productivity and your IT service management, SysAid offers a powerful platform to streamline processes, manage assets and deliver great service.

Published on June 24, 2024