Question: Can you recommend an IT service management platform that uses AI to automate tasks and improve productivity?

ServiceNow screenshot thumbnail

ServiceNow

One of the top options is ServiceNow, a broad suite of products for IT service management, customer service and operations management. It uses AI, Generative AI and Intelligent Chatbots to automate processes and boost productivity. With Performance Analytics and Now Assist, ServiceNow is geared to help companies of all sizes deliver and manage services more efficiently.

SolarWinds Service Desk screenshot thumbnail

SolarWinds Service Desk

Another option is SolarWinds Service Desk, a cloud-based IT service management tool. It includes AI-based modules for incident, problem, release and change management, along with detailed IT asset management and a service catalog to automate tasks. It's good for companies of all sizes that want to improve productivity and shorten resolution times.

Freshservice screenshot thumbnail

Freshservice

Last is Freshservice, an IT help desk tool that automates IT work and boosts productivity with AI-powered automation. It also includes omnichannel support, IT service management and real-time asset tracking, making it a good tool for managing IT services. Freshservice also integrates with popular tools like Microsoft Teams and Slack for a better user experience.

Additional AI Projects

SysAid screenshot thumbnail

SysAid

Automates IT services with AI-powered chatbots, task categorization, and workflow orchestration to improve end-user experience and agent productivity.

Freshworks screenshot thumbnail

Freshworks

Automate tasks, minimize manual work, and boost productivity with generative AI, omnichannel support, and codeless automations and workflows.

Automation Anywhere screenshot thumbnail

Automation Anywhere

Combines AI, automation, and RPA to create custom agentic automations, speeding up the automation lifecycle and optimizing processes across multiple systems.

InvGate screenshot thumbnail

InvGate

Automate IT workflows and support tasks with AI-driven tools, freeing up time for high-priority work and boosting productivity.

ServiceNow Cloud Observability screenshot thumbnail

ServiceNow Cloud Observability

Uses AI to spot problems and respond to changes in cloud-native and monolithic applications, improving uptime and reducing mean time to resolution.

Atera screenshot thumbnail

Atera

Streamline IT operations with AI-powered ticketing, automating tasks, and suggesting solutions, enabling junior technicians to focus on higher-level work.

UiPath screenshot thumbnail

UiPath

Automate and optimize knowledge work processes with AI-powered tools, including process mining, task mining, and document understanding, to drive efficiency and innovation.

OptimumDesk screenshot thumbnail

OptimumDesk

Automates up to 60% of user requests with AI-powered autonomous service delivery, freeing technicians to focus on complex tasks.

Lakeside Software screenshot thumbnail

Lakeside Software

Provides unified, real-time visibility across entire digital estates, enabling proactive IT and root cause analysis to improve employee experience and reduce downtime.

Aisera screenshot thumbnail

Aisera

Automates work across multiple domains, increasing productivity, accuracy, and cost savings with a suite of AI solutions and domain-specific Large Language Models.

Onepane screenshot thumbnail

Onepane

Dynamically maps business services for real-time monitoring, alerting, and automated root cause analysis to improve incident response and cloud management efficiency.

Leena AI screenshot thumbnail

Leena AI

Automates complex tasks across multiple applications, resolving service requests instantly, and eliminating repetitive tasks to boost employee productivity and efficiency.

Workato screenshot thumbnail

Workato

Automate complex workflows with AI-driven pre-built connectors and accelerators, integrating over 1200 applications to streamline business processes and boost efficiency.

Forethought screenshot thumbnail

Forethought

Automates mundane tasks, improves resolution rates, and reduces support costs with AI-driven tools for efficient customer support and enhanced customer experience.

Software AG screenshot thumbnail

Software AG

Connect and integrate applications, services, and data with prebuilt connectors and automate workflows through a simple drag-and-drop interface.

Relevance AI screenshot thumbnail

Relevance AI

Assemble and deploy autonomous AI teams to automate tasks and processes, freeing up time for more strategic work, without requiring coding expertise.

Gaspar screenshot thumbnail

Gaspar

Automates employee help desk tasks, resolving issues in seconds, and optimizes knowledge management, freeing up IT teams from mundane tasks.

Parallel AI screenshot thumbnail

Parallel AI

Select and integrate top AI models, like GPT4 and Mistral, to create knowledgeable AI employees that optimize workflow and boost productivity.

ASAPP screenshot thumbnail

ASAPP

Combines automation, agent augmentation, and interaction intelligence to supercharge human performance in contact centers, delivering exceptional customer experiences at scale.

AptEdge screenshot thumbnail

AptEdge

Automates and augments customer support with AI-powered answers, increasing productivity by 30% and customer satisfaction, while reducing ticket volume and escalation.

Fine screenshot thumbnail

Fine

Automate routine tasks, unblock bottlenecks, and boost team productivity with AI-powered virtual developers that learn your coding style and workflow.