One of the top options is ServiceNow, a broad suite of products for IT service management, customer service and operations management. It uses AI, Generative AI and Intelligent Chatbots to automate processes and boost productivity. With Performance Analytics and Now Assist, ServiceNow is geared to help companies of all sizes deliver and manage services more efficiently.
Another option is SolarWinds Service Desk, a cloud-based IT service management tool. It includes AI-based modules for incident, problem, release and change management, along with detailed IT asset management and a service catalog to automate tasks. It's good for companies of all sizes that want to improve productivity and shorten resolution times.
Last is Freshservice, an IT help desk tool that automates IT work and boosts productivity with AI-powered automation. It also includes omnichannel support, IT service management and real-time asset tracking, making it a good tool for managing IT services. Freshservice also integrates with popular tools like Microsoft Teams and Slack for a better user experience.